{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} 111 The "Why Behind the What": Patient-Centered Scheduling

Activity Steps

1 Activity
2 Take Test 3Certificate

Description

Audio Session and Presentation Slides from Nursing Management Congress 2016

Do you have opportunities to improve your HCAHPS? Are you asked to find efficiencies year after year and you've run out of places to look? We'll explore how changing when and how our employees work, not how hard they work, can lead to success! You'll leave this session with examples of how to track data and utilize visual management to explain the particulars to your staff and exceed your patients' expectations!

Learning Objectives

After completing this continuing education activity you will be able to:

  1. Discover your "Why Behind the What" and provide insights for how changing when your staff works, not how hard they work, may impact your patient satisfaction, quality outcomes, and fiscal health of your organization.
  2. Share examples of how to use visual management to drive your decisions. Learn to turn the efficiencies into wins with your team.

Disclosures

The author and planners have disclosed no potential conflicts of interest, financial or otherwise.

Price: $12.95

Credits:

  • ANCC 1.0 CH
  • DC - BON 1.0 CH
  • KY-BON 1.0 CH
  • GA - BON 1.0 CH

Lippincott Williams & Wilkins is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This activity is also provider approved by the California Board of Registered Nursing, Provider Number CEP 11749. Lippincott Williams & Wilkins is also an approved provider of continuing nursing education by the District of Columbia Board of Nursing, Florida Board of Nursing, and Georgia Board of Nursing, #50-1223. Your certificate is valid in all states.







Planner
Test Code: NMC2016S111
Published: November 2016
Expires: 12/31/2026
Sources: Nursing Management Congress 2016
Required Passing Score: 1/1 (100%)
Authors: Betsy Bigler, MSN, BS, RNC-OB, Director of Maternity Services
Categories: Management , Nursing Management Congress 2016
Specialties: Management
Topics: Patient Satisfaction